If you have feedback and or Questions & Answers in which may benefit other users please contact us here.
As always our aim in business is to make your job easier with a fast and reliable service and we value any feedback. As a customer orientated company consistent with our beliefs and our emphasis behind Best Value, Customer Service and providing the most up-to-date Professional Information, if we can be of any assistance please don't hesitate to contact us here.
I recently bought a new cowl from you because we had a terrible down draught problem with our recently installed wood burner. I phoned you up and you recommended any of the anti down draught cowls you sell so I bought the brewer aerodyne. Fitted it this weekend, the first weekend of no rain or wind, took me about two hours at the top of a roof ladder standing on my tip toes to remove the old cowl which was cemented in place, 5 minutes to fit yours. Came down and lit a fire and no down draught! Tonight you can hear the wind whistling through the cowl but no down draft. The log burner (an old villager) is working fantastic now, easy to light and burns very clean.
Thanks very much for your advice on the phone and prompt despatch. I am recommending you to my friends.
27th November 2012
I've received the Disused Chimney Caps today, thanks.
My neighbour is impressed so i'm ordering another two today
11th October 2012
Excellent; Ordered Thurs at 1400 delivered Fri at 1330 on the chimney and fitted at 1350. I am so pleased that I want two more. So easy and no tools needed on the roof. (just a parachute)
David Clark - 4th May 2012
ordered yesterday, received today (this morning) and now on the roof! (Thought I'd better make use of the sunshine).
You really have taken the lead in my "most efficient company" list.
5th April 2012
Cowl received in good order before 12 mid-day 25th January. Order given yesterday afternoon, good quality item received less than 24 hours later! Exceptional and impressive service.
Very many thanks.
25th January 2012
Hi Paul and Kerry,
Just a quick thank you for your prompt service, this is the 2nd time I have used your web site and I must say its a 1st class service, I have also recommended your site to my friends and they say the same, thank you Kenny Hay
28th November 2011
Excellent service ordered Aerodyne Cowl one day and delivered the next.
Now in place it has solved the down draught. Very pleased with the product
7th September 2011 - S.Lyford
Thank you for your extremely prompt service on my two orders. The items were here in less than 24 hours. The cowls look very good in position. Well done!
12th March 2011
2 x Disused Chimney C-Cap Terracotta
2 x EC Mini Anti Downdraught Chimney Cowls - Bolt Fixing
Goods received and fixed very satisfactorily - thank you.
8th May 2010
MANY THANKS IT ARRIVED AT ABOUT 11AM TODAY.....
Fri 11/06/2010 18:09
Cowl has arrived thankyou.
8th April 2010
This is just a response to your company about how pleased we were with the order that we placed with you last week. We were very pleased with the prompt and efficient service and would certainly reccommend you to others and would use you again. Many thanks !!!
21st February 2010
Can I please thank you for your efficient service. Goods arrived ysterday - now have to get on the rooof!
11 September 2009 09:41
Chimney cowl received this morning - thanks for the speedy delivery
Sat 08/08/2009 10:21
Received safely, with thanks - just what I was looking for!
Thurs 30/07/2009 18:50
Just a quick note to say many thanks for your very efficient service. Ordered Thursday night, arrived 8.30 Saturday Morning.
Mon 03/11/2008 20:49
Dear Paul, I just wanted to say thank you for the service received from
your company when I recently placed an order. I ordered on Monday and
they arrived on the Tuesday. Pam was most helpful and I felt like I
received an excellent service from you.
31st July 2008
I received my goods by Royal mail today and may I say how refreshing it is to be served by a company who thinks about best service and then delivers. Other companies usually rely on couriers for deliveries and some of them tend to be slow and unreliable up here. You went to the trouble of identifying Royal Mail as the best option and even rang me to advise on delivery. I could not ask for better service.
Well done and thanks.
18th September 2008
Got the parcel today as promised.
Many thanks for all your help with this. Great service.
Back up the scaffold for me then!
All the best.
18th June 2008
Thanks for doing this for me; and out of hours too!
Hope it didn't spoil your evening too much and your partner wasn't too upset
with you for going into the office.
I really appreciate what you've done here - it is exceptional service and
shows that you care and are committed.
12th June 2008
I would like to thank you on the speedy service that you provided for me on the order of the Chimney Cowl I received inside 48 hours of the order being placed.
5th April 2008
Just wanted to say 'Thank You' the cowls arrived this morning bright and early. Fantastic delivery and customer service, thank you once again and I look forward to placing more orders with you in the future.
17th August 2007
Thank you for unexpectedly swift reply, Sunday evening too, service beyond all expectations. I have now managed to complete my order and pay by paypal.
14th January 2007
Just a line to say that I received both items on Sat 6/1/07 in good condition and undamaged. Many thanks for a very fast and efficient sale and delivery,very impressive all round. Its a pleasure doing business with you. Will not hesitate in recommending you to others.
Saturday 6th January 2007
Just wanted to say "Thank you" for the excellent service I received from you re order of Brewer's UFO - ordered Friday at 2pm and was delivered at 09:15 on Saturday morning and this was over the xmas period!
It was the 1st time I'd ordered from you and it's always difficult when choosing a company off the internet to know whether they are any good/trustworthy etc. As a suggestion, some other websites do a customer testimonial section where you can read other comments which is really helpful in choosing. Judging by my experience, I'm sure I'm not alone at being impressed with your service and you would have plenty of compliments to fill this!
Anyway, thanks again for great, impressive service. Would definitely recommend you to others.
Mrs C. Whitehouse (30th December 2006)
Thank you for your email; we greatly appreciate feedback from our customers and pleased that you are happy with your order. We have received a number of positive emails over the year(s) and have proposed creating a testimonial/feedback page. Your very kind comments have purged me to now create this.
Chimney Cowl Products Administrator